Delivery and Handling
We aim to dispatch all orders the next working day (Monday-Friday).
For orders outside of the UK please note that we cannot guarantee the delivery time and that all orders are placed at the customer’s own risk. Please check before ordering as to the legality the product and any packages that are held by the local customs of the customers country will be the customer’s responsibility. PUREAGEN® is not responsible for any extra taxes, duties or fees required outside of the UK.
Postage costs vary according to your country. You can see the postage costs as you check out of the online shop. Please check these at the checkout before you confirm your order Delivery Schedule
Although we can’t guarantee it, we do our utmost to ensure that all orders placed before 3 pm within the UK are dispatched the next working day, unless otherwise stated. Depending on the weight and contents of your order. Your order may need to be signed for, so if you’re not going to be there, please specify an alternate address, such as your work address.
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates apply to orders placed before 3 pm weekdays.
Royal Mail 48 – Delivery takes 2-3 working days although some areas may be slightly longer.
Royal Mail Signed For® 48 – Aims to deliver your parcel in 2-3 days – and gives you the added security of proof of delivery including a signature
Royal Mail Tracked & Signed For® 24 – Aims to deliver your parcel the next working day – and gives you the added security of proof of delivery including a signature
Royal Mail Special Delivery Guaranteed® before 1pm – Get the peace of mind of knowing your item arrived safely, the next working day – with inclusive tracking and signature on delivery.
EU Deliveries All orders below 2kg will be delivered via Royal Mail and calculated by weight at checkout.
International Deliveries – All orders from outside of the EU are posted by Royal Mail and calculated at checkout.
We cannot ship orders above 2kg outside of the UK
All returns must be authorised by PUREAGEN® prior to return via email or telephone. You can return any item for a refund within 14 days after the day of receiving your original order. Only the cost of the product will be refunded not the cost of the postage.
All returned goods must arrive in a saleable condition in their original undamaged packaging. Any returns must be sent via Royal Mail at your expense, we suggest you send it Signed for as the return of the package is your responsibility and refund will not be made until it is received. Refunds can take up to 5 working days to process
31 Manchester Row
Phone: 07889 674124