Delivery and Handling

We aim to dispatch all orders the next working day (Monday-Friday).

For orders outside of the UK please note that we cannot guarantee the delivery time and that all orders are placed at the customer’s own risk. Please check before ordering as to the legality the product and any packages that are held by the local customs of the customers country will be the customer’s responsibility. PUREAGEN® is not responsible for any extra taxes, duties or fees required outside of the UK.

Postage costs vary according to your country. You can see the postage costs as you check out of the online shop. Please check these at the checkout before you confirm your order Delivery Schedule

Although we can’t guarantee it, we do our utmost to ensure that all orders placed before 3 pm within the UK are dispatched the next working day, unless otherwise stated. Depending on the weight and contents of your order. Your order may need to be signed for, so if you’re not going to be there, please specify an alternate address, such as your work address.

Shipping Methods

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates apply to orders placed before 3 pm weekdays.

Royal Mail  48 – Delivery takes 2-3 working days although some areas may be slightly longer.

Royal Mail Signed For® 48 –  Aims to deliver your parcel in 2-3 days – and gives you the added security of proof of delivery including a signature

Royal Mail Tracked & Signed For® 24 – Aims to deliver your parcel the next working day – and gives you the added security of proof of delivery including a signature 

Royal Mail Special Delivery Guaranteed®  before 1pm – Get the peace of mind of knowing your item arrived safely, the next working day – with inclusive tracking and signature on delivery.

EU Deliveries  All orders below 2kg will be delivered via Royal Mail and calculated by weight at checkout.

International Deliveries – All orders from outside of the EU are posted by Royal Mail and calculated at checkout.

We cannot ship orders above 2kg outside of the UK

Returns Policy

All returns must be authorised by PUREAGEN®  prior to return via email or telephone. You can return any item for a refund within 14 days after the day of receiving your original order. Only the cost of the product will be refunded not the cost of the postage.

All returned goods must arrive in a saleable condition in their original undamaged packaging. Any returns must be sent via Royal Mail at your expense, we suggest you send it Signed for as the return of the package is your responsibility and refund will not be made until it is received. Refunds can take up to 5 working days to process

Return address:


31 Manchester Row




Phone: 07889 674124

The content on this website is for informational and educational purposes only. It is not intended to provide medical advice or to take the place of medical advice or treatment from a personal physician. All readers/viewers of this content are advised to consult their doctors or qualified health professionals regarding specific health questions. PUREAGEN® takes no responsibility for possible health consequences of any person or persons reading or following the information in this educational content. Any products advertised or sold on this website are not intended to treat, diagnose, cure, or replace medical or specialist advice. If you are currently taking prescription medication and intend to also take nutritional or herbal supplements, you must first consult with your GP or specialist health practitioner for advice. We have tried to ensure that the information provided on this website is accurate. However, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the information on this website or otherwise relating to such materials or on any sites linked to this site. The amount of THC in our CBD producrs is within the legal limit of 1mg per unit and do not require a prescription from a doctor